At Web Savvy, we install the WP101 Plugin into every website we create for our custom design clients. That means our clients—from new bloggers to professors at Big Ten universities—are using and loving the WordPress 101 training videos.
This has significantly reduced support questions and support-related costs, which has easily paid for the subscription to the WP101 Plugin. Financially, this was a very sound business decision and has provided significant ROI. But more importantly, the videos have empowered our customers to obtain self help when they need it and as often as needed, which in turn has created a very positive user experience.